Target Group:

For customer care staff, with special emphasis on those whose work includes direct service and
contact with customers..

Objectives:

To bring participants to appreciate customers as..

the most important stakeholders in any business. To empower participants with powerful skills to effectively manage their internal and external customers.

Course Focus:

• Why customer care?
• Individual roles and responsibilities – identifying the key skills
• Internal and external Customers
• Dealing with difficult Customers
• Customer delight
• Taking and responding to customer complaints
• Building customer loyalty

Benefits
This unique Customer Service programme fuses outdoor training and seminar sessions. The participant will gain deeper understanding of self, co-workers, the customer and the organization. The end result will be customers who feel more valued and who in turn will bring more repeat and referral business, making the organization more prosperous.