Effective Customer Experience

Target: - Customer care staff/All staff Objectives:-
-Appreciate how customer service efforts impact company profits.
-Understand that internal customer service is just as critical as external customer

- Prioritize and focus on the top expectations of customers.
- Identify one’s own personality style and the personality styles of customers.
-Apply personality knowledge to communicate more effectively with customers.

- Have influence in the organization by documenting customer concerns.
- Make better choices to improve attitude.
- Develop a personalized strategy for improving listening skills.
- Choose vocabulary that is calming and persuasive.
- Refer to a recovery system for turning angry customers into happy repeat

- Practice a three step system for maintaining professionalism and composure
when dealing with irate customer.

Outward Bound Kenya

Kenya Cultural Centre – 1’st Floor, Harry Thuku Road (opp. Norfolk Hotel), 





Hello. Thank you for visiting our website. Please subscribe to receive our periodic latest news letters

Please enable the javascript to submit this form